Please find the following Frequently Asked Questions.
If you don’t find an answer to what you are looking for please use one of the contact methods to reach out to us.
We have 28, 42 and 90 day stays. We also have an “Introduction to Treatment” 12 day stay where clients can see if the program is right for them with the possibility of extending to one of our full programs.
Yes we do offer on site detox. Our addiction specialist doctors will prescribe a detox protocol for new client’s upon intake. You may be asked prior to intake for medical records if you have a preexisting medical condition.
Yes, we have a full range of medical professionals which include accredited addiction specialists who assess all client’s upon intake. We also have RN/RPN/LPN nursing staff who are on site during office hours and overnight.
Our psychiatrist is on site every other week. At present our psychiatrist cannot see US clients.
Yes, we take clients who have co-occurring disorders such as anxiety, depression, bipolar disorder, BPD, etc. however, all clients must have a primary issue of substance use disorder.
We cannot accommodate clients with clinically diagnosed active eating disorders. However, clients with a previous history who are currently stable and have a primary issue of substance use disorder can be accommodated. Please call for further information.
Yes, we are a coed facility; however, there are times in the daily schedule that are gender specific.
Rooms are mostly shared accommodation. There is a chance that we may accommodate a single room due to complicated medical issues.
Yes, we have a large fully equipped gym.
Yes, we have a seasonal swimming pool. (May to September).
Dogs are only allowed to visit on Sundays and are not allowed indoors.
Yes, we do take clients who are currently on methadone or Suboxone and wish to either stay on these medications or taper off.
Yes in some cases clients will be prescribed methadone or Suboxone as part of their detox from opioids. This would be discussed as part of your intake with the doctor.
No, we cannot accommodate personal vehicles in our parking lot for the duration of your stay. This is due to safety issues and storage space at our facility. Please call if you have further questions.
We recommend bringing your cell phone for travel purposes only. Upon arrival, your phone will be kept in the safe for the duration of your stay.
Exceptions to this safety protocol will be considered on an individual basis with consideration for urgent work or family issues and where personal privacy is an issue. At no time are any clients permitted free use of their cell phone. Any exceptions to the rule will require pre-approval, and your cell phone would be signed out for a limited and specific amount of time.
Please note: A client phone line and a client computer are available for your use at designated sign up times.
We ask that clients arrive on one of the morning ferries from Horseshoe Bay ferry terminal. Clients cannot be admitted if they come later than the 12:30 pm ferry. No intakes will be facilitated in the afternoons. Please see the Bowen Island Ferry Schedule for departure times.
Please note: You are leaving from the Horseshoe Bay ferry terminal in West Vancouver and going to Snug Cove Terminal on Bowen Island. Ferry crossing is approximately 20 minutes. For families attending our Saturday programming and visiting days please ask at terminal about the discount Experience Card or see the BC Ferries Experience Card website for more information.
Please note: Ferry cut off time is 10 minutes prior to departure time.
Yes, we do pick clients up from either the airport or airport hotels. Please call and arrange an airport pick up at least 3 days before your expected arrival so we can arrange staff and transportation.
NOTE: There is an additional charge for airport pickups.
NOTE: At the current time due to the ongoing COVID-19 pandemic we are unable to offer airport/hotel pickups.
Our primary program is recognized as a valid medical expense and can be claimed on your tax return.