Joanna is a member of the Canadian Addiction Counsellors Certification Federation and earned her Certificate in Counselling for Alcohol and Substance Abuse at VCC. Joanna provides pre-admission coaching to the Orchard’s clients and their families and guides them through the telephone intake process. As their first point of contact with the treatment center, Joanna exemplifies the calm, firm and compassionate approach we take to addiction treatment and recovery. She reviews the Orchard’s programming and treatment philosophies with clients and families, easing their worries and helping them develop a plan of action in their time of crisis. The intake process is the start of a lasting connection as Joanna ensures the client’s needs are met throughout their stay. She is unwavering in her belief that addiction is a treatable disease and her many years of involvement in addiction treatment allow her to engage clients and families in a particularly empathetic way.